FAQ
The Ins And Outs of On Trend Cleaning
Frequently asked questions
Billing & Pricing
Find The Best Package For Your Budget
Payments Accepted
Payments are taken through the site or via invoice. All must be paid on issue. Our fees include the cleaners wage.
Cancellation Policy
Notice has to be given no later than a day before the appointment. Failure to adhere to this will result in non refund.
Our company reserve the right to reject cleaning a property if it puts the health of our employees at risk. We also reserve the right to cancel an appointment in case of accident or other unforseen circumstances, however we communicate this fully to you.
Claims
No refund claims will be covered and considered as valid once the service is completed and our operative has left the property.
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It is considered the customers responsibility to inspect the premises upon completion of the service and confirm satisfaction.
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We advise customers store away irreplaceable items in case of accidents. Whilst our cleaners are highly trained professionals and will respect your property as if it is there own, they are still only human and errors do occur.
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We are not responsible for any existing damage to clients property in the form of old stains/burns/spillages.
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Once the cleaning of the property has been completed, no refunds can be requested. In the extremely rare case you are not pleased with our service we request a written complaint within 24 hours. A thorough investigation process will be be carried out.
Before having a third party involved to clean the property, the client has to allow On Trend inspect the area which hasnt been completed to the clients satisfaction.
Please be advised that the cleaning of walls is not part of On Trends services, this is due to varying standards of surfaces and varying degrees of paint used.
Satisfaction Guarantee
At On Trend Cleaning, customer satisfaction is our top priority. We stand behind our cleaning services with a satisfaction guarantee, ensuring that you receive the highest quality care and attention. Your trust and happiness are at the heart of everything we do!